Shipping policy
Last updated October 19, 2026.
Shipping Policy
BookletBuddy is run by Arbitrage Studios LLC, a New York limited liability company doing business as BookletBuddy. This page explains how and when your memorial programs reach you.
Where we ship
Last updated October 20, 2026.
Shipping Policy
BookletBuddy is run by Arbitrage Studios LLC, a New York limited liability company doing business as BookletBuddy. This page explains how and when your memorial programs reach you.
Where we ship
We ship printed orders to addresses in the United States only.
When the clock starts
Nothing prints until you approve your proof. Every delivery time on this page is counted in business days from the moment you approve the proof, not from when you place the order. Please approve as early as you can when the service date is close.
Standard delivery
Standard printed orders are produced by our print partner and shipped by UPS 2-day. They arrive about 4 business days after you approve the proof. Standard shipping is included in the price of your order. Applicable sales tax is added at checkout.
Express delivery
Express is a $69 add-on for printed orders. Express orders arrive in 2 to 3 business days after you approve the proof.
The delivery window at checkout
Before you pay, checkout shows the estimated arrival for the speed you choose. If you paid for Express and your order arrives after that estimated arrival because of something we did, we refund the $69 Express fee. See our Refund Policy for details.
Print-ready PDF
The $49 print-ready PDF is delivered digitally. Nothing is shipped. You can download the file once you approve the proof, and take it to any printer you choose. The printer you pick sets its own timing and price.
Samples
We do not send physical samples. You can see every page of your program on screen in the proof before anything prints.
Your shipping address
Please check your shipping address carefully at checkout. We ship to the address you give us, and the delivery windows above depend on it being correct. If you notice a mistake, email us right away, before your order goes to print.
Damaged or misprinted orders
If your order arrives damaged or misprinted, email us within 7 days of delivery with your order number and photos. We will reprint it free, or refund it if a reprint cannot arrive in time for the service.
Questions
We reply within one business day, at admin@bookletbuddypro.com. We do not offer phone support.
We ship printed orders to addresses in the United States only.
When the clock starts
Nothing prints until you approve your proof. Every delivery time on this page is counted in business days from the moment you approve the proof, not from when you place the order. Please approve as early as you can when the service date is close.
Standard delivery
Standard printed orders are produced by our print partner and shipped by UPS 2-day. They arrive about 4 business days after you approve the proof. Standard shipping is included in the price of your order. Applicable sales tax is added at checkout.
Express delivery
Express is a $69 add-on for printed orders. Express orders arrive in 2 to 3 business days after you approve the proof.
The delivery window at checkout
Before you pay, checkout shows the delivery window for the speed you choose. That window is our commitment for your order. If you paid for Express and your order arrives after that window because of something we did, we refund the $69 Express fee. See our Refund Policy for details.
Print-ready PDF
The $49 print-ready PDF is delivered digitally. Nothing is shipped. You can download the file once you approve the proof, and take it to any printer you choose. The printer you pick sets its own timing and price.
Samples
We do not send physical samples. You can see every page of your program on screen in the proof before anything prints.
Your shipping address
Please check your shipping address carefully at checkout. We ship to the address you give us, and the delivery windows above depend on it being correct. If you notice a mistake, email us right away, before your order goes to print.
Damaged or misprinted orders
If your order arrives damaged or misprinted, email us within 7 days of delivery with your order number and photos. We will reprint it free, or refund it if a reprint cannot arrive in time for the service.
Questions
We reply the same day, seven days a week, at support@bookletbuddy.com. We do not offer phone support.